End Of Course

Dear Student,
Thank you for your work during the course and the quality of the final presentation. Mr. Ibrahim Al Ansari was obviously pleased, too both with the level of students and the way each one of you presented your topic.
I guess this is also one of the reasons why he encouraged us to discuss with Dr. Saeed the entry requirements for the AOM department.
As for today' meeting, which was unfortunately cancelled due to other engagements, I managed to talk to Dr. Saeed and expressed concerns about the current situation with most of the students who will not be able to join the AOM department. He confirmed that the matter is going to be further discussed but no decision has yet taken placed.
It seems that there is no point at this stage in meeting him as the people who are going to make that decision have not agreed yet on what is best to do.
Anyway, if you want to speak to me about this or any other matter, you are more than welcome. I'll be in my staffroom.

Kind regards,
RV

Good evening all my best friends,...

From my heart, I send for all of you best wishes on all the exams..


Thank you M.Ralitza for teaching us the best course we have taken..



Thank you all,..
Regards..
Best wishes...

A Reply to a Letter of Complaint

Hello,
Imagine the following situation:

You work at the airport as a Customer Service Representative. You receive this letter of complaint from a customer. Reply to the letter in 150 words. Be courteous, apologise for the inconvenience and explain the procedure.

You can use some of the expressions below:

I apologise for .......
Please, accept my (our) apologies for ........
On behalf of customer service, I would like to .................
The reason why ......................................... is................
potential risk of an explosive device hidden in ..........................
This is part of the security measures in place in our airport.
to ensure the security
in the interest of all passengers

Here is the letter:

January 12, 2009
Dear Sir or Madam,

The other day I brought my 16 year-old daughter to your airport because she was flying to Sri Lanka for the first time by herself. I attempted to park in the drop off area so that I could help her get to the check-in desk with all her luggage.
I was told (in a very rude manner) that I could not stop there, and that I had to move my car immediately. Consequently, I had to leave my daughter there all by herself while I parked the car, and she was almost late for her flight. I would appreciate an explanation.

Sincerely,
Mr. Francois Lecavalier

Security Measures

AIRPORT MEASURES

Task 1

Check the guide to biometric technology on the bbc site:

http://news.bbc.co.uk/2/shared/spl/hi/guides/456900/456993/html/default.stm

and brifly summarise in 30-40 words what biometrics is.

Task 2

Choose 3 of the measures listed, research them on the internet and write a short description of how they work and what they are used for.

surveillance cameras

sniffer dogs

security patrols

x-ray machines

full-body scanners

Regards,

RV

Airport Security

Airports and airlines are attractive targets for terrorism and other acts of crime. Large number of people pass through airports, which means there is a large concentration of people in a small area. At the same time airliners like AIRBUS A380 can carry more than 500 passengers on board, so any attempt to blow up the plane has the potential to produce a high mortality rate.

On the other hand, incidents involving aircraft attract huge media interest, which can be used by the terrorists to publicise their cause and instill fear. A hijacked plane is a sort of 'flying bomb", explosive devices can be hidden in checked luggage causing the death of hundreds of innocent people.

Find information on the net about some of the incidents involving aircraft that have changed the way airport security is viewed today.

9/11

1. Which incident does 9/11 refer to? Describe briefly the incident.

2. What was the lethality rate (how many people were killed)?

3. How mant hijackers were involved?

4. Who took responsibility for the attack?

5. What new security measures were put in place as a result?

25/12/2009

1. What happened on Northwest Airline Flight 253 on Christmas day, 2009?

2. What security measures were introduced at some airports as a result?

Find about the shoe bomb incident or other notable security incidents that led to the tightening of the security measures at airports.

Regards,

RV

Dangerous Goods

Hello,

The research topic is related to HAZARDOUS GOODS and RESTRICTED ITEMS.

You are going to check and compare the regulations on banned items published on 3 different websites: those of Qantas QF, Qatar Airways QR and TSA - The American Transportation Security Administration.

Task 1

Check the Australian flag carrier website and answer the questions:

http://www.qantas.com.au/travel/airlines/dangerous-goods/global/en

1. What are dangerous/hazardous goods? Provide a definition.

2. Describe each category listed in the diagram. Provide a short definition for the category.

3. Look at the guide to dangerous goods. You have 4 options:

a) permitted in as carry-on luggage

b) permitted in as checked luggage

c) permitted on one's person

d) the approval of QANTAS is required.

Answer the questions below with Yes, No or It depends. If the answer is 'It depends', provide more imformation so that it becomes clear on what it depends.

i) Can a passenger take his/her wheelchair?

ii) Can a passenger take spare batteries?

iii) Can a passenger take a packet of safety matches?

iv) Can a passenger take hair spray or perfume?

4. Check Qatar Airways website http://www.qatarairways.com/global/en/carriageconditions.html#2.RighttoRefuseCarriage

Check article 9 Baggage.

Read article 9 on Items Unacceptable as Baggage and answer the questions:

i) if a passenger wants to transport an antique firearm, will he be allowed to do that?

ii) where does the airline recommend a passenger to include his/her jewellery, money, business documents, passport?

iii) what are the regulations related to the transportation of live animals?

5. Finally, The American Transportation Security Administration TSA

http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm

i) is sporting equipment allowed in the cabin?

ii) are replicas of fireworks or toy guns allowed on the plane?

iii) is ammunition permitted?

iv) are scissors allowed?

Regards,

RV

Explaining How The Baggage Handling System Works

Hello,

This is the writing for the topic of baggage handling. Read the following situation and write your answer.

A passenger who is checking in and who has had her luggage lost before asks:

"What happens to my bag after I check it in here? How does it get to the plane, and how can I be sure it will be there at the other end when I arrive?"

Kind regards,
RV

Write an answer of 150-170 words that will reassure her.