The 5-star Airports in the World

Hello,

Today we look at the top 3 airports in the world, which received 5-star ranking according to Skytrax - the airline and airport quality agency. What makes these airports superior to others? What services and facilities do they offer their customers that provide them with an unforgettable airport experience?

Check Skytrax websites (the link is given on the right under Useful Links) and find out the names of the airports.

Q1. List the airports and their codes.

Q2. Go to: http://www.hongkongairport.com/eng/index.html

a) Look at the main page of the official site of the airport. What information can you find?
Browse the site to see how easy or difficult it is to find information.
b) Check out Airport Services/Facilities. List the services/facilities that are provided at the airport?
c) What is the Community Care Programme?
d) What is the Airport Ambassador's Programme?
e) Summarise in one or two sentences your first impressions from the site.

Q3: Go to http://www.changiairport.com/
a) What information can you find on their page?
b) List some of the Facilities & Services on offer.
c) What other services are offered? Check Leisure & Indulgences and Entertainment and Lifestyle.
e) Summarise your first impressions from the site.

Q4: Go to:http://www.airport.kr/eng/airport/index.jsp
a) What information can you find on their main page?
b) What services are listed?
c) What is on offer in Attractions and in The Silk Road of Culture?

Q5: Compare the three websites. Which was the easiest for you to navigate? Which one did you like best? Which services or facilities on offer impressed you the most?

Regards,
RV

DOH and DXB

Hello,

In today's lesson we are going to compare two airports: Doha International Airport DOH and Dubai International Airport DXB.

You'll read reviews of what some customers of these two airports think of the facilities and services provided.

Here are the tasks.

1. Check the official Doha airport website: http://www.dohaairport.com/. List some of the services that are provided at Doha airport.

2. Check the official site of Dubai airport http://www.dubaiairport.com/dia/english/Home/ and list some of the services provided for the passengers.

3. How would you rate each airport in the following areas? Give 5 for excellent to 1 for very poor.
DOH and DXB

• website
• ground transportation (parking facilities, buses, taxis)
• arrival/departure/transit areas
• security and immigration
• terminal comfort
• food and beverages
• shopping facilities

Having considered all the above, how would you rate the airports? You can give stars from 1-very poor to 5 - excellent.

4. Now check what other passengers think of these airports. Go to Skytrax website



http://www.airlinequality.com/.
Read customers' reviews of their experiences of these airports. How similar or different are other customers' comments from your own?

Post your comments.

Regards,
RV