Hello,
Today we look at the top 3 airports in the world, which received 5-star ranking according to Skytrax - the airline and airport quality agency. What makes these airports superior to others? What services and facilities do they offer their customers that provide them with an unforgettable airport experience?
Check Skytrax websites (the link is given on the right under Useful Links) and find out the names of the airports.
Q1. List the airports and their codes.
Q2. Go to: http://www.hongkongairport.com/eng/index.html
a) Look at the main page of the official site of the airport. What information can you find?
Browse the site to see how easy or difficult it is to find information.
b) Check out Airport Services/Facilities. List the services/facilities that are provided at the airport?
c) What is the Community Care Programme?
d) What is the Airport Ambassador's Programme?
e) Summarise in one or two sentences your first impressions from the site.
Q3: Go to http://www.changiairport.com/
a) What information can you find on their page?
b) List some of the Facilities & Services on offer.
c) What other services are offered? Check Leisure & Indulgences and Entertainment and Lifestyle.
e) Summarise your first impressions from the site.
Q4: Go to:http://www.airport.kr/eng/airport/index.jsp
a) What information can you find on their main page?
b) What services are listed?
c) What is on offer in Attractions and in The Silk Road of Culture?
Q5: Compare the three websites. Which was the easiest for you to navigate? Which one did you like best? Which services or facilities on offer impressed you the most?
Regards,
RV
*Q1:
ReplyDelete1) Hong Kong International Airport – HKG.
2) Seoul Incheon International Airport – ICN.
3) Changi Airport Singapore – SIN.
*Q2:
a) Flight information – Passenger guide – Transport – Shopping, Dining & Entertainment – Their business – CSR – Media centre – Contact them.
It is not very difficult to find information on that website.
b) 1.The world’s best airport shopping destination (shopping – dining – promotions / events).
2. A holiday mood shopping experience (shopping – dining – entertainment – promotions / events).
3. Convenient shopping spot for ferry transfer passengers (shopping).
c) Community care is a part of their corporate social responsibility programs. They needs and have supported a number of meaningful community activities ranging from youth education to elderly services.
d) ???
e) I think this site is very interesting, because they are showing everything in their airport. Also, it is easy to find the information on that website and it has too many links. It’s also very beautiful site because every information it have pictures.
*Q3:
a) Arrival – Hand luggage guidelines – Shopping – Departure – To & from the airport – Dining – Transit – Facilities & services – Airport map.
b) 1. Baby care room.
2. Baggage services.
3. Convenient stores.
4. Hotel reservations counter.
5. Information and customer service counter.
6. Medical services.
7. Money changer.
8. Passenger meeting services.
9. Postal and telecommunications.
10. Prayer room.
11. Singapore visitors centre.
12. Smoking areas.
13. Special needs.
14. SPEEDPOST@CHANGI PRE-BOARDING POSTAL SERVICE.
c) -Leisure & Indulgences:
1. Free Singapore tour.
2. Hair beauty services.
3. Music bar lounge.
4. Nature trail.
5. Rest areas.
6. Showers, fitness & spa services.
7. Swimming pool.
8. Transit hotel.
-Entertainment & Lifestyle:
1. Changi aviation gallery.
2. Children’s playground.
3. Entertainment deck.
4. Interactive art.
5. Movie theatre.
6. THE SLIDE @ T3.
7. ZONE X.
e) In my opinion, I think it is very nice site for this wonderful airport which has too many services and facilities. And it’s really deserved that 5 stars.
*Q4:
a) Arrivals & Departures – Shop, Dine & Enjoy – Business – Customer center – IIAC.
b) –Currency exchange & travel insurance:
1. Banks.
2. Currency exchange.
3. Travel insurance.
4. VAT refunds.
-Leisure & entertainment:
1. Internet lounges.
2. IT experience center.
3. AIRSTAR terrace.
4. Sauna & spa.
5. Nursery & children’s playroom.
6. Smoking room.
7. Golf course & driving range.
8. Casino.
9. Hotels.
10. Business lounge.
-Passenger services:
1. Mobile phone services.
2. Postal & luggage storage services.
3. Car rental.
4. Hair & beauty services.
5. Laundry & car wash.
6. Medical services & pharmacies.
7. Optician’s shop.
c) –Korean culture experience:
1. Korean culture museum.
2. Traditional culture experience.
3. Traditional craft gallery.
4. Arrival hall culture street.
-Observation deck.
-Gardens:
1. Passenger terminal.
2. Transportation center.
-Flying to the future.
-Always open:
1. Food and beverage.
2. Duty-free shops.
3. Convenience stores.
4. Sauna & spa.
5. Internet lounge.
*Q5:
Three of them were easy to find information on them, but I think Changi airport was the best airport and the best website. Also, Incheon and Hong Kong airports were good in services, facilities and website. The one which impressed me is Changi Singapore International Airport.
1)HGG
ReplyDeleteSIN
ICN
2)
a)Flight information, Passenger guide, Transport, Shopping, Their business, Medical center .
b) Aviation Discovery Centre , Golf Course , duty free shops restaurants .
c) Organizing competition for local school and communities and provide care for senior citizens.
d) On job training for young people.
e) This site is useful; it provides a lot of information.
Q3
a)Flight information, Passenger guide, in transit. Shopping and dining.
b) Baby care room , Baggage services, convenience stores, hotel , medical services , money changer.
c) free Singapore tour, hair and beauty services, music bar lounge, nature trail.
d) The site include a lot of information that can guide the passenger.
Hong Kong
ReplyDeleteLook at the main page of the official site of the airport. What information can you find?
Flight information / passenger guide / their business / media center / contact them / map
Browse the site to see how easy or difficult it is to find information.
Easy by going to the flight information and check all the information I want.
b) Check out Airport Services/Facilities. List the services/facilities that are provided at the airport?
There are some services such as shopping dining entertainment and some facilities such as parking cargo facilities
c) What is the Community Care Programme?
charity as an example for the community programme . to support social c services.
What is the Airport Ambassador's Programme?
As an example of the Ambassador's Programme , for young people Over 650 have joined the The Airport Ambassador Programme.
e) Summarise in one or two sentences your first impressions from the site.
It offers a lot of services and information about the airport and you can easily browse the section you want and there is a search in case if you are looking for something specific.
.
.
.
Changi
a) What information can you find on their page?
Arrival and departure information, their business, in transit and the map.
b) List some of the Facilities & Services on offer.
Shopping, dining and hand luggage guideline.
Facilities such as cargo, medical center and smoking areas.
c) What other services are offered? Check Leisure & Indulgences and Entertainment and Lifestyle.
By offering a beauty and hair shower, fitness and spa services and by listening to the music.
e) Summaries your first impressions from the site.
Q1:
ReplyDelete1) Hong Kong International Airport – HKG.
2) Seoul Incheon International Airport – ICN.
3) Changi Airport Singapore – SIN.
Q2:
a) You can find the flight information, passenger guide, transport, shopping, dining & entertainment, their business, CRS and media center.
It is really easy to find information.
b) Shopping, Dining, Entertainment, Promotions / Events.
c) Community care is a part of corporate social responsibility programmers. There are help and support young and old people.
d) The AAP is good on-the-job training for the young people to gain some experience in customer service and communication.
e) It is useful and it has a lot of information.
Q3:
a) Flight info, Passenger guide, in transit, getting around, sopping & dining and their business.
b) Baby Care Room, Baggage Services, Convenience Stores, Hotel Reservations Counter, Information and Customer Service Counter, Medical Services, Money Changer and Prayer Room
C) Changi aviation gallery, playground for kids, Interactive Art and Movie Theatre
d) It is an excellent site that gave you a lot of information about everything in airport
Q1: Hong Kong international HKG, INCHEON ICN , SINGAPORE SIN
ReplyDeleteQ2:
A: Flight information, passenger Guide, Transport, shopping.
It’s easy to find the information.
B: Shopping, dining, events, entertainment.
C: programme supports young and elderly people.
D: training they can gain experience in customer service.
E: It’s useful and it has good information.
Q1 :
ReplyDelete1) HKG.
2) ICN.
3) SIN.
Q2:
a)
flight information-passenger guide-transport-shopping-dining, entertainment-median centre-information about airport-CSR-media centre and contact the airport. It's easy to find the information of the airport because it is clear and organized.
b)
*For the shopping, dining and entertainment
1) the world's best airport destination (shopping, dining and promotion\events) offering in terminal 1
2) a holiday mood shopping experience (shopping, dining and entertainment) offering in terminal 2
3) convenient shopping spot for ferry transfer passengers ( shopping ) offering in sky pier
*For transport
1) to and from airport ( airport express, public busses, taxis and hotels coaches and limousines
2) transport connection with mainland china (ferry transfer, mainland coaches and sky limo)
3) parking ( car park and charge urban taxi and light goods vehicle parking and parking and transport facilities map)
c)
It's a responsibility programmers they are strongly aware of community needs and have supported a number of meaningful community activities ranging from youth education to elderly services
d)
knowing the time of flight and departures and transports to and from the airport, hotels and map
e)
the design of the website is organized, the information are useful and helpful and it`s clear and easily to get the information.
Q3:
a)
You can find (arrival – Hand luggage guidelines – Shopping – Departure – To & from the airport – Dining – Transit – Facilities & services and Airport map.)
b)
(Baby care room - baggage services - convenient stores - hotel reservations counter- medical services-money changer-passenger meeting services-postal and telecommunications- prayer room and smoking areas.)
c)
*For Leisure & Indulgences, (Free Singapore tour- hair beauty services- Music bar lounge-n trail- rest areas- Showers, fitness & spa services- swimming pool and transit hotel.)
*For Entertainment & Lifestyle, (Changi aviation gallery- Children’s playground- entertainment deck- Interactive art and movie theatre.)
d)
It’s a very good website that’s give a lot of information with pictures and easy to find what do you want.
Q4:
a)
You can find, (arrivals & departures – shop, dine & enjoy – business – customer center – IIAC.)
b) For business, (consulting service- logistics and air city development.)
*For customer center, (customer service- lost and found center and telephone directory.)
*For arrivals and departures, (flight information- arrivals and departures- to and from airport.)
*For shop, dine and enjoy, (shopping- food and beverage- services and events.)
Q5:
The three airports are almost same design and the way to find the information, but the Changi airport was the easiest and more organized website to get the information than others. It also Support facilities with a lot of photos and it's the best airport of them for me. The services or a facility that's impressed me is Changi Singapore airport.
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