The Journey of a Suitcase

Hello,

Here is an excellent interactive site that explains what happens to a bag after it is checked-in or in other words:

THE JOURNEY OF A SUITCASE.

Check the link: http://www.jetfriends.com/jetfriends2/kids/.

Take notes and then explain to your classmates how the baggage habdling system works.

Regards,

RV

Baggage Handling System

Hello,

This task introduces the new topic - BAGGAGE HANDLING regarding the baggage regulations on Qatar Airways flights.

Go the link below and find the answers to the following questions.

http://www.qatarairways.com/global/en/baggage.html



1. How much checked luggage can you take with you free of charge if you are travelling economy class?



2. What is the maximum weight of a checked bag economy class?



3. What are the ICAO recommendations regarding liquids, gels, aerosols in your hand luggage?Write a short paragraph in your own words.



4. Are there any restrictions regarding baby food? What about medication?



5. What is the percentage of baggage that is reclaimed by passengers following a flight?



6. What does a passenger have to do if a bag goes missing?



7. How do you understand the following words? Provide a short definition for each one.

transparent bag -

2 bags not exceeding 15 kg. -

carry-on allowance -

total capacity of -

baggage claim -



Regards,

RV

Explaining Check-in Procedure

Hello,

Imagine you have received a letter by an elderly lady who has never flown before and doesn't know how to check in.

Explain to her the procedure of check-in and suggest one type of check-in that will be easy and convenient for her to do.

Post your answer here.

Organize in paragraphs. Write 150 words.

Regards,
RV

Ticketing Today

Hello,
Here is the writing topic for the subject of Ticketing.

You can discuss the following questions and post a text of 150-170 words.

• How does ticketing happen today?


• What is an electronic ticket?


• How do you book and purchase an e-ticket?


• What information does a ticket contain?


• What are the benefits of electronic ticketing for passengers and airlines?


• What is the future of ticketing?

Post your answer.

Regards,

RV

Benefits of Good Customer Service

Hello,

Today we write about the importance of good customer service.

Discuss:
a) what is customer service
b) the qualities of good customer service representative
c) the benefits of good customer service
d) 4 rules of good customer service.

DON'T FORGET

1. To write in paragraphs.
2. When you discuss the rules, explain and support them with examples.
3. Support your main statements. You can also mention some of the airlines rated 5-stars by Skytrax for their superior services and product.

Regards,
RV

The Best Airlines

Hello,

Today we are going to find out which are the best airlines rated by Skytrax for 2010.

Speaking about the exclusive 5-Star Airline ranking, Skytrax CEO, Mr Edward Plaisted said:

"The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. A great product standard is not by itself the key to a 5-Star ranking, and we are equally concerned by the Quality of front-line service that an airline provides. We are focussed on recognising airlines whose staff deliver a true 5-Star standard of service delivery.

(quote from Skytrax website)


1) Go to the official site of Skytrax (the link is on the right in Useful Links), browse the main page and look up the airlines that received 5 star ranking for 2010.


2) List them in your post, find their airline codes and their main hubs. Comment whether you have travelled with any of them and what your impressions of their product and service are.


3) Read passengers' comments on their experience with these airlines. What are some of the comments passengers make about the customer service they have received? Summarise some of the opinions in your post.

Kind regards,

RV

Imagining Passenger Experiences

Hello, It's the start of the second term and the beginning of Book 2. Good luck! This term will be discussing the different stages of the passenger processing. We start today with passenger experiences. Tell us about a time you have travelled by air. Write about any problems you have had at any step of the process before/ during/ after the flight. Regards, RV